Privacy Policy

Scope and coverage

This Privacy Policy applies to information collected through sia.truenorthline.com, related landing pages, educational tools, blog subscriptions, contact forms, and callback requests operated by Stevens Insurance Agency, LLC doing business as Stevens Insurance Agency.

The website is built as a public marketing, education, and lead-intake experience. Separate carrier paperwork, insurance applications, or offline communications may be governed by additional notices and disclosures.

Information we collect

Depending on how you interact with the site, we may collect:

• Name, email address, phone number, and any message or callback details you choose to submit.
• Tool, quiz, calculator, or inquiry inputs you provide through educational experiences on the site.
• Consent records that capture essential, analytics, and marketing preferences, policy version, and timestamp.
• Visitor and session identifiers associated with consent or lead-handling where those identifiers are available.
• Technical and usage information such as page visits, referral data, browser details, device details, and event data when analytics is enabled.
• Security-related information such as request context, rate-limiting signals, user-agent details, and bot-verification results.

How collection happens

• Directly from you when you fill out a form, request a callback, use a tool, or submit a message.
• From cookies, local storage, and similar browser storage used to remember consent settings and visitor or session continuity.
• From first-party analytics and event tracking, but only after analytics consent has been granted.
• From anti-abuse and security controls, including Cloudflare Turnstile and request-context checks used to reduce spam and misuse.

How we use information

• To respond to questions, schedule follow-up, and deliver the callback or educational response you requested.
• To operate, troubleshoot, maintain, and improve the website and its educational experiences.
• To measure site performance and visitor engagement on a first-party basis when analytics consent exists.
• To detect spam, fraud, abuse, unauthorized access attempts, and other misuse of the site.
• To maintain business records and comply with legal, regulatory, recordkeeping, or enforcement obligations.

Cookies, consent, and Global Privacy Control

The site uses cookies and similar browser storage for essential functionality, consent persistence, visitor and session continuity, and limited site measurement. Non-essential analytics are enabled only after you opt in.

• Essential storage supports consent handling, core site behavior, and session continuity.
• Analytics measurement is first-party and remains off until you grant analytics consent through the banner.
• The site stores a consent record that includes your policy version and timestamp and may associate that record with visitor and session identifiers.
• The consent experience includes a marketing preference, but the site does not currently rely on live third-party retargeting pixels before updating this policy and consent flow.
• Where browser support exists, we treat Global Privacy Control as a signal to disable non-essential measurement.

Sharing and service providers

We do not sell your personal information. We may disclose information:

• To vendors or service providers that help host the site, store records, secure forms, verify CAPTCHA checks, or deliver operational alerts.
• To professional advisers, regulators, law enforcement, or courts when reasonably necessary to comply with law, legal process, or protection of rights and safety.
• As part of a merger, acquisition, or transfer of website or business assets, subject to applicable law.

Retention and security

We use administrative, technical, and organizational safeguards designed to protect information submitted through the site. Current controls include rate limiting, CAPTCHA-based bot checks, restricted operational access, and data-handling measures designed to reduce misuse and unauthorized access.

Lead systems are designed to hash contact identifiers, and encrypted fields may be used where configured for operational or security purposes. No internet transmission or storage system can be guaranteed perfectly secure, but the site is designed to limit exposure and reduce risk.

We keep information for as long as reasonably necessary to respond to inquiries, maintain business records, support security monitoring, resolve disputes, enforce agreements, and comply with legal obligations.

Your choices and requests

• You may manage cookie and analytics preferences through the site's consent banner and your browser settings.
• You may contact us to ask about access, correction, or deletion of personal information, subject to applicable legal and recordkeeping limits.
• If you believe you submitted sensitive information through the site, contact us promptly so we can review the request.

Children's privacy

This website is intended for adults seeking retirement and insurance guidance. It is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

Third-party links and externally loaded services

The site may link to third-party websites or rely on external services such as CAPTCHA technology. Those third parties operate under their own terms and privacy practices, and we are not responsible for their content, availability, or policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date on this page and post the current version here.

Contact and privacy requests

To ask a privacy question or submit a request, use the secure contact page or request a callback. Please avoid sending account numbers, Social Security numbers, or medical records through routine website messages.