At a glance
Target standard
The site uses WCAG 2.2 Level AA as the working target for ongoing accessibility improvements.
Accessibility
Accessibility Statement
Stevens Insurance Agency is committed to providing a website that is usable by as many people as possible, including visitors using assistive technology or alternative input methods.
Last updated: March 13, 2026Public website legal page
At a glance
Support path
Visitors can use the secure contact form or request a callback if they encounter a barrier or need information another way.
At a glance
Response timing
Accessibility feedback is reviewed as part of ongoing site maintenance, with a goal of responding within 3 business days.
Accessibility goal
We view accessibility as an ongoing responsibility, not a one-time project. Our goal is to keep improving the experience for visitors seeking retirement and insurance information through this site.
We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as our target standard for ongoing improvement. We also consider applicable ADA effective-communication obligations for businesses serving the public.
Design and content measures we use
- Clear heading structure and semantic HTML where practical.
- Keyboard-focusable navigation and controls for core interactions.
- Visible labels, instructions, and error messaging on primary forms and lead-capture experiences.
- Responsive layouts intended to work across mobile, tablet, and desktop viewports.
- Ongoing review of contrast, focus states, text alternatives, and content readability.
Known limitations and third-party components
Some features rely on third-party or externally loaded technology, including CAPTCHA verification and other supporting scripts. While we work to choose and configure accessible options, those tools may not provide identical accessibility support in every browser, device, or assistive-technology combination.
Help, feedback, and alternative access
If you encounter an accessibility barrier, need help completing a form, or want information in an alternative format, please contact us and include the page or feature involved if possible.
- Secure contact form: Use the contact page.
- Callback option: Request a callback if speaking directly is easier than using the form.
- Service area: Serving Spokane, Eastern Washington, and North Idaho households nearing or entering retirement.
Response timing
We aim to review accessibility feedback and respond within 3 business days.
Ongoing review and assessment approach
Accessibility is currently assessed through internal review, iterative design and development updates, and issue-based remediation as feedback comes in. This statement describes our accessibility goal and process; it is not a formal certification of full conformance.
Accessibility support
Need another way to complete something on the site?
If a page, form, or tool creates a barrier, contact the agency and identify the page or feature if possible. We will review the issue and work toward an alternative path.